All returned items must be processed and approved by our customer service team. 

To process your return please email our customer service team at hello@henleyhomeinteriors.com

Returns must be requested within 14 days of receiving your order.

For more information please read our Refunds Policy

We can only cancel orders prior to despatch and where courier collections have not yet been processed. 

Please contact customer service at hello@henleyhomeinteriors.com within 24 hours of placing your order to request a cancellation.

We will try our best to process your return and refund as soon as possible, however during busy periods it may take up to 7 days for your return to be processed once your parcel has been received at our returns centre. 

Once processed you will receive an email containing the details of your refund. 

Please be aware that it could take your bank a further 2-10 days for the funds to appear back in your bank account depending on the card and payment issuer.

HH Personal Shopping allows you to contact us personally to discuss our pieces. 

We will be happy to send you close up photos and details via WhatsApp to help you get a clearer idea of our pieces. 

To discuss products please contact the HH Personal Shopping team via WhatsApp on 07940998779

Please note our WhatsApp Personal Shopping service is unable to assist with any returns, refunds or damaged / faulty item queries. For all queries regarding the above please email hello@henleyhomeinteriors.com and include your order number within email subject. 

Each product is quality checked before leaving our warehouse. All items are inspected carefully during hand packing.

In the unfortunate circumstance you receive an item that has been damaged in transit please contact our customer service team at hello@henleyhomeinteriors.com immediately. 

In the rare case you should find fault with an item please contact our customer service team at hello@henleyhomeinteriors.comwithin 48 hours of receipt.

We ask that you attach images of the damaged or faulty goods and your order details within your email to enable us to look into the matter. 

Our team aims to respond within 2 business days .

All returned items must be processed and approved by our customer services team.

To process your return please email our customer services team at hello@henleyhomeinteriros.com

Please include your order number, item product code and reason for your return to allow our team to look into your request.

Returns must be requested within 14 days of receiving your order.

Once your Return request has been processed and approved our team will advise on returns delivery address.

Approved Returns

Once your return has been approved by our customer service team, you must dispatch your return to us within 7 days.

Orders returned outside of this timeframe will automatically receive store credit rather than refund.

Customers will be responsible for their returns shipments & cost. Please ensure returns are packaged safely and securely in their original packaging to prevent damage in transit. 

A full refund can only be given to approved returns which have been returned to us within the stated timeframe.

Henley Home Interiors is not liable for the loss of items in return transit. We recommend using a tracked courier delivery method.

We reserve the right not to refund you if you return items to us outside of our Returns Policy. A store credit will be issued under these circumstances.

By ordering with Henley Home Interiors Limited you agree to the terms of our policies.

Unauthorised Returns

Please note items returned to us without approval will only qualify for store credit.